zaya9 Privacy Policy
zaya9 places the highest importance on protecting your personal information. This policy explains in detail what information we collect, how we use it, and how we keep it secure.
Our Commitment
Protecting your privacy at zaya9 is our fundamental responsibility. This Privacy Policy ("Policy") tells you what information we collect about you while you use our website and services, how that information is processed, under what circumstances it may be shared with third parties, and what your rights are. By using any zaya9 service, you will be considered to have accepted the terms of this Policy.
Section 1 — Information Collection
zaya9 collects user information in several ways. The different categories of information are described below.
Registration & Account Information
When you create an account at zaya9, we collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID or passport number (for identity verification)
- Preferred language and currency
This information is essential for managing your account and ensuring legal compliance.
Financial Transaction Information
During deposits and withdrawals, we record transaction-related information such as:
- Payment method (bKash, Nagad, Rocket, Upay)
- Transaction amount and date
- Mobile banking number (partially masked)
- Transaction ID and reference number
We do not collect or store full bank card numbers or passwords.
Technical & Usage Information
The following information is collected automatically while you use our platform:
- IP address and device identifier
- Browser type and operating system
- Session duration and page visit data
- Cookies and similar tracking technologies
- Referral source and click type
Communication Information
When you contact our customer support, we keep a record of that conversation. This includes:
- Live chat conversation history
- Email content and attachments
- Details of complaints and requests
- Customer service representative notes
These records are retained for service quality improvement and dispute resolution.
Section 2 — Purpose of Information Use
Collected information is used for the following lawful purposes:
Service Delivery & Management
Your information is used to create and manage your account, process transactions, provide bonuses and promotions, and manage the VIP program. This is essential for the smooth operation of zaya9 services.
Identity Verification & Fraud Prevention
Information is processed to confirm user identity, prevent money laundering, block unauthorized access, and take action against fraud.
Service Improvement
Information is used for analytical purposes to review user experience, improve platform functionality, add new features, and resolve technical issues.
Communication & Notifications
Your information is used to notify you of important updates related to your account, transaction confirmations, and promotional offers where you have given your consent.
Section 3 — Information Sharing & Disclosure
zaya9 may share your information with third parties in the following limited circumstances:
Service Providers
Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, fraud detection, and customer service management. These partners are bound to follow our strict privacy guidelines.
Legal Obligations
We may disclose information to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we will disclose only the information legally required.
Security Protection
Information may be shared with relevant authorities to protect the security of our platform, users, or assets, or when needed to prevent and investigate illegal activity.
Section 4 — Cookie Policy
The zaya9 website uses cookies and similar technologies. Cookies are small text files stored on your browser or device.
Essential Cookies
These cookies are necessary for the website to function properly. They are used to maintain login sessions, ensure security, and remember your account preferences. These cookies cannot be blocked.
Functionality Cookies
These cookies are used to remember your language preference, timezone setting, and other customizations. They make your browsing experience more personalized.
Analytics Cookies
These cookies collect information to help us understand how users interact with our platform. This helps us improve the quality of our service.
Cookie Controls
You can reject most cookies by changing your browser settings. However, please note that blocking some cookies may limit platform functionality.
Section 5 — Data Security Measures
zaya9 takes industry-standard technical and organizational measures to protect your personal information. Our main security practices are:
- SSL Encryption: Our entire platform uses SSL/TLS encryption technology, which encrypts all data exchanged between your browser and our servers.
- Password Hashing: Your password is never stored as plain text. Passwords are secured using advanced cryptographic hashing algorithms.
- Access Control: Staff are given access only to the information necessary for their responsibilities. All access is logged and regularly audited.
- Security Testing: Our systems undergo regular security testing and any potential vulnerabilities identified are resolved promptly.
- Data Backup: Regular backups are created to ensure data can be recovered in the event of loss.
- Two-Factor Authentication: Two-factor authentication (2FA) is available to further strengthen the security of your account.
Please note that no method of transmitting or storing information on the internet can be guaranteed to be 100% secure. You are also responsible for keeping your account password secure.
Section 6 — Data Retention Period
Active Accounts
We retain all collected information for as long as your account remains active. This is necessary to provide the service properly and maintain your usage history.
After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention purposes.
Financial Records
Transaction records, financial statements, and related documents are retained for an extended period in accordance with legal and accounting requirements.
Marketing Communications
If you opt out of marketing communications, we will no longer send you any promotional messages. However, your opt-out record will be retained.
Section 7 — Your Rights
As a zaya9 user, you have the following rights over your own information:
Right to Access
You have the right to request information about what data we hold about you. After your request, we will provide you with a copy within a reasonable time.
Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected. We will make the necessary changes as soon as possible.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Section 8 — Protection of Minors
zaya9 is for persons aged 21 and above only. We do not knowingly collect or process personal information of anyone under the age of 21.
Age verification is mandatory during registration. If we are informed or discover that a user is under 21, the relevant account will be closed immediately and the collected information will be deleted.
If you become aware of a fraudulent account belonging to a minor, please contact us at [email protected].
Section 9 — Policy Changes
Notice of Changes
zaya9 reserves the right to update this privacy policy at any time. For significant changes, we will notify you clearly by email or on the platform.
Continued Use After Changes
If you continue using zaya9 services after a revised policy has been published, you will be considered to have accepted the new policy. We recommend reviewing this page regularly.
Section 10 — Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated privacy team:
Email:
[email protected]
Live Chat:
24/7 live support in Bengali
We generally aim to respond to your request within business days. For urgent matters, use the 24/7 live chat.