zaya9 Terms and Conditions

Age Requirements

The zaya9 platform is only for individuals aged 21 or older. At the time of registration you confirm that you are over 21 years of age. The platform may request a valid identity document at any time to verify age.

• Opening an account by minors is strictly prohibited.
• Providing a false age will result in the account being closed immediately.
• Any transaction made by a minor will be considered void.

Geographic Eligibility

The user must confirm that using online gaming services from their location or jurisdiction is legally permitted. The responsibility for checking your local laws rests entirely with you.

Single Account Policy

Only one account may be created per individual, household, or residential address. Holding multiple accounts is prohibited and may result in account cancellation.

Registration Requirements

When creating an account on zaya9, you must provide accurate and complete information. The following applies to the registration process:

• You must provide your full name, a correct mobile number, and a valid email address.
• It is prohibited to include any false or misleading information in the details provided.
• Keeping your account password secure is entirely your responsibility.
• Account details may not be shared with any other person.
• Any unauthorized access to your account must be reported to our support team immediately upon becoming aware of it.

Identity Verification (KYC)

zaya9 reserves the right to request completion of an identity verification process at any time. This may include copies of a national identity card, passport, or other government-issued documents. Withdrawals may be temporarily suspended until verification is complete.

Welcome bonus

New members can receive a 120% bonus of up to ৳8,000 on their first deposit. The wagering requirement for this bonus is 20 times (20x) the combined total of the deposit and the bonus.

• The bonus applies only once, on the first deposit.
• Withdrawals from the bonus are not possible until the wagering requirement is met.
• Approved games must be played to earn the bonus.
• Once a bonus has been claimed, the deposit cannot be returned.

General Bonus Terms

The following general terms apply to any bonus or promotion:

• Each user may claim one benefit per promotion.
• If a user abuses a bonus or attempts to deceive the system, the account will be cancelled.
• Wagering must be completed before the bonus expires.
• zaya9 reserves the right to change or cancel any bonus offer at any time.
• Cashback bonuses are awarded weekly according to VIP level.

VIP Cashback Program

The zaya9 VIP program has five tiers and cashback is awarded every week:

• Bronze — up to 0.3% cashback per week.
• Silver — up to 0.6% cashback per week.
• Gold — up to 0.9% cashback per week.
• Platinum — up to 1.2% cashback per week.
• Diamond — up to 1.5% cashback per week.

Advancement to a VIP tier depends on the user's activity and participation on the platform.

Game Operations Policy

All games operated on zaya9 are run to ensure fair play. Each outcome is determined independently using Random Number Generator (RNG) technology. All game results are final and cannot be changed after a game has ended.

Betting Terms

• Verify the correct amount and selection before confirming each bet.
• Once a bet is confirmed, it cannot be changed or cancelled.
• In sports betting, separate rules apply to live bets placed during a match.
• Bets affected by a technical error will be reviewed.
• In cricket betting, bets are accepted in accordance with the rules of BPL, IPL, T20 World Cup, and ICC tournaments.

Technical Issues

zaya9 is not responsible for problems caused by any technical disruption or loss of connection. It is the user's own responsibility to ensure their internet connection and device are functioning properly. The outcome of any game in progress at the time of a disruption will be determined according to server records.

Data Collection

zaya9 collects personal information necessary for registration and the provision of services. All data is kept secure using SSL encryption technology. Your personal information is not sold to third parties.

Cookie Policy

The platform uses cookies to improve your browsing experience and to ensure the quality of its services. By using the platform, you are agreeing to the cookie policy. For more details, please read our Privacy Policy.

zaya9's Rights

zaya9 reserves the right to suspend, restrict, or close an account without prior notice for any of the following reasons:

• Violation of these terms.
• Detection of fraudulent activity or suspicious behavior.
• Failure to complete identity verification.
• Legal or regulatory reasons.
• To protect the security of the platform or the interests of other users.

Voluntary Closure by the User

Any user who wishes to close their account voluntarily may contact us via 24/7 live chat support or at [email protected]. All pending bonus terms must be fulfilled before the account is closed. Any valid balance may be withdrawn once the account closure process is complete.

Benefits of Self-Restriction

zaya9 places the highest importance on responsible gaming. Users on our platform can take advantage of the following features to protect themselves:

• Set daily, weekly or monthly deposit limits.
• Self-exclusion for a specific period of time.
• Restrict access to certain game categories.
• Enable reality check notifications.

For more details, visit our Responsible Gaming page.

Protection of Minors

We strongly urge parents and guardians to use parental control software on your devices to prevent minors from accessing this platform. 21+ This platform is for adults only.

Limitation of Liability

zaya9 accepts no liability for the following:

• Any loss caused by internet connection disruption.
• Technical issues from third-party payment providers.
• Financial loss caused by the user's own negligence.
• Faults in the user's device or software.
• Loss arising from unauthorized third-party access.

Indemnification

You agree to protect zaya9, its officers, employees and partners from any claims, damages or expenses arising from your violation of these terms or your use of the platform.

Right to Modify

zaya9 reserves the right to change, amend or update these terms at any time. Users will be given appropriate notice of any significant changes. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

Severability of Terms

If any part of these terms is found to be unenforceable, the remaining parts will continue to be fully effective. These terms constitute the entire agreement between the user and zaya9, and replace all prior agreements and understandings.

Contact

If you have any questions or comments about these terms, please contact us:

• 24/7 Live Chat Support (in Bengali)
• [email protected]

Our support team is available in Bengali 24 hours a day, 7 days a week to assist you.